Rhaglan Hospitality specializes in management, development, design and construction/project management services for hotels and resorts. Led by President John Melton, Rhaglan has assembled a team of experienced, full-service hoteliers. Each team member has a proven track record in hotel and restaurant management and is passionate about our mission to develop, reposition and operate historically significant hotels throughout the Southeast.
Rhaglan brings a holistic approach to hotel development. We are a full-service operator compassed of an experienced developer, a unique, core-brand approved design team, and an in-house construction and product management team capable of delivering a complete package to owners and investors which includes management, development, design and construction.
Our mission is to deliver unrivaled services and quality product that exceed guests' expectations by providing an engaging and supportive work environment that inspires our associates while also delivering financial results that provide opportunity for growth amongst our company, our owners, and our investors.
Growth- We are always looking forward
Product Quality- We deliver unrivaled services and products
Accountability- We provide results that are clear and genuine reflections of our excellent customer satisfaction and financial growth/stability; we refuse to be measured by mediocrity
Human Resources- Through leadership excellence we will provide
an engaging and supportive environment that fosters creativity and
teamwork amongst our associates.
We believe in and provide preventative maintenance systems for guest rooms, equipment, and all public spaces, with weekly inspections by our general managers and annual inspections by our senior vice president of construction and product management.
Non-negotiable Property Standards:
Guest room preventative maintenance is performed in each guest room at a minimum of 3 times annually
Equipment preventative maintenance is performed on each piece of equipment at a minimum of 4 times annually
Public space preventative maintenance is performed in each hotel "zone" at a minimum of once a month
A comprehensive market plan is completed for each property and presented to ownership prior to budget finalization.
Rhaglan has the expertise and experience with all core brands (Hilton, Marriott, and Starwood). Our knowledge and history of dealings inside the world of approved full service, core brand operations provides a key advantage to our partners. From quality assurance standards, negotiating and executing on product improvement plans, compliance to operational brand standards, strategic utilization of the right brand tools, proven track record and achievement awards in customer satisfaction and property loyalty, to our sales and marketing horsepower in achieving our full potential in RevPar Index, our team is well positioned to continue in delivering world class results to our associates, customers and owners.